Terms & Conditions
Last updated: 29/09/2025
Welcome to Luminara Skin Store (“we”, “us”, “our”, “Luminara”). These Terms & Conditions (“Terms”) govern your use of our website at luminaraskinstore.co.za (the “Site”) and any purchases you make through the Site.
By accessing or using the Site, or placing an order via the Site, you agree to be bound by these Terms. If you do not agree, you must not use the Site or place orders.
1. Definitions
“Customer”, “you” or “your” means the person who accesses the Site and/or places an order.
“Products” means skincare, cosmetics, or related items offered for sale via the Site.
“Order” means a purchase you submit via the Site.
2. Use of the Site
2.1. Eligibility
You represent and warrant that you are at least 18 years old (or a legal adult in your jurisdiction) and have legal capacity to enter into binding contracts.
2.2. Account & Security
You may need to register an account to complete purchases.
You must provide accurate, current, and complete information.
You are responsible for safeguarding your account credentials and for all activity under your account.
2.3. Prohibited Conduct
You must not:
Use the Site in any unlawful or fraudulent way;
Upload or transmit viruses, malware, or harmful code;
Interfere with the proper functioning of the Site;
Use the Site for unauthorized commercial purposes not permitted in writing by us.
3. Orders, Pricing & Payment
3.1. Placing Orders
When you place an Order, you make an offer to purchase the Products. We reserve the right to accept or reject any Order. Acceptance is complete when we send you a confirmation email.
3.2. Pricing & Taxes
All prices are quoted in South African Rand (ZAR), unless otherwise stated.
Prices may change without notice, but any change will not affect Orders already accepted.
You are responsible for paying applicable taxes, duties, or custom charges, especially for international shipments.
3.3. Payment Methods
We accept the payment methods displayed at checkout (e.g. credit/debit cards, EFT, etc.). Payment must be authorized and cleared before we dispatch your Order.
4. Shipping & Delivery
4.1. Shipping
We will deliver your Order to the delivery address you provide. We use reputable courier services.
4.2. Delivery Timeframes
We aim to dispatch within [e.g. 2–5 business days] after payment clears. Delivery times vary depending on your location.
4.3. Risk & Title
Risk in the Products passes to you upon delivery. Title to Products passes to you once you have paid in full.
4.4. Failed Delivery
If delivery fails due to your error (e.g. incorrect address, you’re not available), additional costs may apply.
5. Returns, Refunds & Cancellations
5.1. Our Policy
You may request a return or refund in accordance with our Returns & Refunds Policy, which is incorporated herein by reference.
5.2. Cancellation
You may cancel your Order before it is shipped. Once shipped, cancellation is not possible and you must follow the return procedure instead.
5.3. Faulty or Damaged Goods
If Products are defective or damaged upon delivery, notify us within [e.g. 7 days] of receipt and provide photographic evidence. We will, at our option, repair, replace, or refund the affected item.
6. Intellectual Property
All contents of the Site (text, graphics, logos, images, software, trademarks) are our property or licensed to us. You may not copy, reproduce, distribute, or display them without our prior written permission, except as necessary to use the Site or place Orders.
7. Limitation of Liability & Disclaimers
7.1. Disclaimer
To the maximum extent permitted by law, the Site, Products, and any content are provided “as is” and “as available,” without warranties of any kind (express or implied).
7.2. Limitation of Liability
We will not be liable for indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Site or Products. Our total liability for any claim will not exceed the amount paid by you for the specific Product giving rise to the claim.
8. Indemnification
You agree to indemnify and hold us (and our affiliates, officers, employees) harmless from any claim or demand, including reasonable legal fees, arising from:
your use of the Site;
your violation of these Terms;
your violation of any laws or rights of third parties.
9. Privacy & Data Protection
Our Privacy Policy (link) applies to how we collect, use, store, and disclose your personal information. By using the Site, you agree to the terms of that Privacy Policy.
10. Cookies & Tracking Technologies
We use cookies and similar technologies to operate and improve the Site, analyze usage, and for marketing. See our Cookie Policy (link) for details.
11. Third-Party Links & Services
The Site may contain links to third-party websites, services, or plugins. We are not responsible for the content, practices, or privacy policies of those third parties. Your use of them is at your own risk.
12. Changes to These Terms
We may revise or update these Terms at any time. The updated Terms will be effective as of the “Last updated” date listed at the top. By continuing to use the Site after changes, you accept the new Terms.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising out of or relating to these Terms or your use of the Site or Products shall be resolved by the appropriate courts in South Africa.
14. Contact Us
If you have any questions, concerns, or requests regarding these Terms, you may contact us at:
Luminara Skin Store
Address: [Physical address, if applicable]
Email: [info@luminaraskinstore.co.za or your support email]
Phone: [Contact number]
